Coordinate communication between internal departments and customers Ensure a seamless and consistent customer experience Develop and maintain long-term customer relationships through regular personal interaction Identify individual customer needs Ensure the sustained satisfaction of both companies and employees Proactively inform customers about new benefits, developments, and optimization opportunities Continuously expand the benefits offering Implement innovative bonus models Requirements

Completed degree in business administration or a comparable qualification At least two years of professional experience Ideally, experience managing key accounts, in project management, or in Customer Success Management

Strong service and customer focus Empathy, assertiveness, and excellent communication skills Independent and solution-oriented approach to work Strong planning and coordination skills Fluent German and English, both written and spoken, with strong negotiation skills





Core Competencies

Demonstrates strong customer relationship management and project management skills, with a focus on enhancing customer satisfaction and implementing innovative solutions. Proficient in both German and English, with a strong emphasis on effective communication and negotiation. Highest-signal resume keywords

Customer Success Management Key Account Management Project Management Fluent German Fluent English Hard Skills

Business Administration Degree Customer Relationship Management Project Management Negotiation Skills Planning Skills Soft Skills

Empathy Assertiveness Excellent Communication Skills Solution-Oriented Approach Service Focus Industry Keywords

Customer Experience Benefits Offering Bonus Models Customer Needs Identification Internal Communication

📌 Customer Care Manager, All Genders (Madrid)
🏢 Jobtailor
📍 Madrid