SpotOn TA Full Time España, Spain, Valencia May 29, 2026 - January 24, 2027 BPO - Business Process Outsourcing - Content Moderation - Customer Service - Multilingual - Quality Assurance - Quality Control - Shared Services Center - Call Center - Shared Services Center - Customer Service - Shared Services Center - Support Functions - Shared Services Center - Technical Support
* This Job Opportunity is only offered for candidates living and eligible to work in Spain.
Client: BPO Company.
Office Based – Valencia, Spain
As a Customer Experience Specialist, you will communicate with customers through various channels such as phone, email, chat and social media
Detailed Duties and Responsibilities
Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
Communicate with customers through various channels such as phone, email, chat and social media
Maintain customer satisfaction and retention through impactful customer experience
Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
Identify and address customer needs to escalate internally to improve and/or develop processes
Targeted Qualifications
Fluency in Dutch Language, C1/C2 level.
Fluency in English Language, B2 level or Higher.
Excellent communication skills with the ability to listen and show empathy
Autonomous, able to work independently as well as part of a team
Customer-focused, always have the customer’s best interest in mind.
Previous working experience in hospitality or other customer facing roles is a plus
Adaptable and able to work in a fast paced working environment
Tech savvy and familiar with Google Suite, MS office and CRM tooling
You thrive for teamwork and fun and are part of the community
Interpersonal Skills
Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized and punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly, and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
Office Based – Valencia, Spain.
Full working eligibility is a must (no visa support).
Health insurance.
Bootcamp twice a week.
A global team committed to the company values.
A dynamic work environment in a dynamically international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to
[email protected] while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”
📌 Customer Experience Specialist – Dutch Speaker – Office Based (Valencia)
🏢 SpotOn TA
📍 Valencia