SpotOn TA Full Time España, Spain, Valencia May 29, 2026 - January 28, 2027 BPO - Business Process Outsourcing - Customer Service - Financial Services - FinTech - Multilingual - Shared Services Center - Call Center - Shared Services Center - Customer Service - Shared Services Center - Support Functions - Shared Services Center - Technical Support

* This Job Opportunity is only offered for candidates living and eligible to work in Spain.

Client: BPO Company.

Office Based – Valencia, Spain

As a Customer Experience Specialist, you will identify recurring customer feedback patterns and communicate insights to internal stakeholders.

Detailed Duties and Responsibilities

Support achievement of team KPIs including customer satisfaction, response times, and handling times

Stay up to date with internal policies, fintech processes, and industry regulations

Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions

Identify recurring customer feedback patterns and communicate insights to internal stakeholders

Deliver high-quality customer experience within a fast-paced international fintech environment.

Provide customer support via phone, email, and chat for users of the fintech platform

Troubleshoot customer issues and contribute to process improvements and operational efficiency

Collaborate with colleagues to improve customer experience and optimise business processes

Mediate disputes between customers and partner webshops to ensure positive customer outcomes

Targeted Qualifications

Fluency in Dutch Language, C1/C2 level.

Fluency in English Language, B2 level or Higher.

Excellent communication skills with the ability to listen and show empathy

Proactive, solution-oriented, and customer-focused mindset

Technical or finance-related background considered an advantage

Previous customer service or customer-facing experience preferred

Interest in fintech and digital financial services

Comfortable working in dynamic scale-up environment.





Strong communication and problem-solving abilities

Ability to think independently and find practical customer solutions

Interpersonal Skills

Communicative, Speak and/or write well and get your ideas across to others easily.

Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.

Confident, Pleasant, Energetic, Helpful, Trustworthy

Efficient, Perform tasks in the fastest and simplest ways that they can be done.

Organized and punctual, put things in order so that they run smoothly and are always on time.

Flexible, Can carry different responsibilities, sometimes with very little advanced notice.

Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.

Precise, Make sure that things are done accurately, correctly, and exactly.

Willingness to acquire new knowledge.

Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

Office Based – Valencia, Spain.

Full working eligibility is a must (no visa support).

Health insurance.

Bootcamp twice a week.

A general team committed to the company values.

A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to [email protected] while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

📌 Customer Experience Specialist – Fintech – Dutch Speaker – Office Based (Valencia)
🏢 SpotOn TA
📍 Valencia