? ABOUT FREE2MOVE

Created in 2016, Free2move ? simplifies mobility by offering a wide range of services to meet everyone's ? travel and mobility needs.

With Free2move, you can rent a city car for shopping, book a car for your stay in Italy ?️, or reserve a car park for a weekend in Paris — all in one click through our web and mobile platforms! ?

Born from the merger of the Stellantis Group ? and the start-up TravelCar, Free2move has rapidly established itself as a key player in the mobility industry, thanks to its agility, innovation and entrepreneurial spirit. ?

Today, Free2move is the #1 mobility reflex for more than 6 million users ?. We operate in 170 countries across 5 continents ?, in 30 languages and 26 currencies. More than 5,000 partners trust us, with several hundred thousand vehicles available worldwide.

If you want to join a team of 650 experts ? and contribute to bold international projects, you're in the right place! ?

You will evolve in an ultra-dynamic, innovative, agile and international environment, working alongside talented ❤️ teams with multidisciplinary skills, at the crossroads of the digital ecosystem and the fast-changing automotive sector.

? JOIN US!

? It's exciting, you'll see! ?

Our environment:

- International B2C environment within the Carsharing business.

- Customer Lifecycle Management (CLM) team working at the intersection of Marketing, Data and Customer Experience.

- Close collaboration with Marketing Analytics, Product, local markets and cross-functional teams.

- Fast-paced, data-driven environment focused on customer engagement, retention and business growth.

- Opportunity to work with Salesforce Marketing Cloud (SFMC) and contribute to customer journeys across different markets.

Your next missions:

- Support the end-to-end customer lifecycle, from acquisition and activation to engagement, retention and loyalty.





- Analyze customer data and campaign performance to identify growth opportunities and friction points.

- Support the creation, optimization and monitoring of automated customer journeys using Salesforce Marketing Cloud.

- Contribute to initiatives aimed at increasing Monthly Driving Users (MDU) and customer engagement.

- Monitor campaign performance at city level and identify opportunities for local optimization.

- Support the personalization of CRM campaigns to improve engagement and reduce unsubscribe rates.

- Conduct deep dives into active customer journeys and propose improvements based on data and insights.

- Collaborate with cross-functional teams to translate business requirements into effective CRM solutions.

- Support ad-hoc CRM requests and ensure timely delivery of operational activities.

Technical & Hard Skills:

- Currently pursuing or recently completed a degree in Marketing, Business, Data Analytics, CRM, Digital Marketing or a related field.

- Strong analytical and problem-solving skills.

- Good understanding of CRM and customer lifecycle management principles.

- Strong interest in data-driven marketing, customer engagement and retention.

- Comfortable working with data and extracting actionable insights.

- Good knowledge of Excel; experience with data visualization or analytics tools is a plus.

- Interest in marketing automation and CRM platforms.

- Experience with Salesforce Marketing Cloud (SFMC) is a strong plus.





- Ability to understand business requirements and translate them into actionable solutions.

- Strong written and verbal English communication skills.

- Previous experience in CRM, marketing, analytics or a related field is a plus.

Soft Skills:

- Analytical and data-driven mindset.

- Curious and eager to learn.

- Proactive and solution-oriented.

- Strong attention to detail and commitment to quality.

- Organized and able to manage multiple priorities.

- Comfortable working in a fast-paced and international environment.

- Strong communication and collaboration skills.

- Able to work effectively with cross-functional teams.

- Autonomous while being comfortable working under the guidance of senior team members.

- Customer-oriented mindset with a strong interest in improving the user experience.

? WHAT WE OFFER

Working at Free2move means joining a tribe where performance goes hand in hand with a great team spirit. It is also:

- ? The opportunity to revolutionize mobility with us!

- ? Hands-on experience in CRM, customer lifecycle management and data-driven marketing.

- ? A unique learning experience with real growth opportunities.

- ?? Strong collaboration across multidisciplinary and international teams.

- ? Exposure to impactful international projects.

- ? The opportunity to work with Salesforce Marketing Cloud and real customer journeys.

- ? Team-building events and a vibrant company culture.

- ? A structured onboarding program to help you succeed from day one.

...and much more!

Job type:

- 6-month paid internship

Location:

? INTERNSHIP DETAILS

- Starting Date: ASAP

- Working Hours: 40 hours per week

- Working Mode: On-site

? PACKAGE

- €600 Gross monthly remuneration

? Don't hesitate to apply in English!

📌 Customer Lifecycle Management- Intern(ENG) (Madrid)
🏢 Free2move
📍 Madrid