The Customer Service Specialist for the Iberia Market is responsible for executing the Order-to-Delivery process, supporting the Sales Department, and serving as the primary point of contact for customers regarding service level performance.

This role is responsible for monitoring and analyzing operational KPIs on a daily basis to identify inefficiencies and implement corrective actions, always striving for excellence in customer service and service level performance.

Key Responsibilities

Essential Responsibilities

- Manage customer service activities to ensure an excellent customer experience and high service levels.
- Collaborate closely with Supply Planning, Distribution, and Finance teams to achieve business objectives and operational targets.
- Support Sales and Marketing teams in achieving sales plans by maintaining accurate and up-to-date information, and sharing relevant data for alignment and validation.
- Ensure customer and material master data is accurate and properly maintained to prevent complaints, returns, and credit notes resulting from incorrect information.




- Act as the central point of contact for customer inquiries and requests, ensuring timely and effective resolution.
- Participate in and drive continuous improvement initiatives to enhance order management processes, quality, and operational efficiency.
- Monitor key operational KPIs and proactively identify opportunities for process improvement and service excellence.

Requirements

- Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
- 2-4 years of experience in Customer Service within the FMCG or Cosmetics industry, preferably in a B2B environment.
- Solid knowledge of customer service processes and order management.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience working with ERP systems such as SAP or JDE.
- Fluency in English (C1 level); additional Iberian languages are considered a plus.
- Strong communication, organizational, and problem-solving skills.
- Ability to work collaboratively in a cross-functional and fast-paced environment.

📌 Customer Service Iberia Market (España)
🏢 Revlon
📍 España