Overview In this role you drive adoption of Autodesk solutions for Design & Manufacturing customers across the EMEA region. You engage customers at activation, guide onboarding, and set them up for long-term success, collaborating with cross-functional teams to accelerate value realization. You analyze usage data to surface insights and reduce friction, shaping onboarding strategies that boost product usage.

This is a mission-driven opportunity to help customers scale their adoption and realize ongoing value. You will be part of a integral Customer Success team that champions customer outcomes and growth.

Compensaciones / Beneficios salary transparency base salary with potential bonuses stock grants comprehensive benefits package

Responsabilidades Serve as the primary contact during product activation, guiding login, user assignment, and project setup

Drive high-volume engagements via phone, email, and digital channels to maximize customer impact

Develop and execute onboarding and adoption strategies to increase value and usage

Support customers through early milestones,



identifying and resolving friction points

Analyze activation and usage data to identify trends and improve outcomes

Collaborate cross-functionally with Sales, Channel Partners, and Support to achieve milestones

Document all customer activity and opportunities in Salesforce

Requisitos principales Fluency in English and German (written and spoken)

Experience in a customer-facing role (Customer Success, Account Management, technical support, or similar)

Familiarity with Autodesk Fusion or comparable D&M; tools (e.g., SolidWorks, CATIA, Siemens NX)

Proficiency in Salesforce or a similar CRM

Strong communication skills, able to explain technical concepts to diverse audiences

Ability to manage multiple customer accounts and priorities simultaneously strong communication cross-functional collaboration problem-solving

Salesforce

Autodesk Fusion or D&M; tools (SolidWorks, CATIA, Siemens NX)

CRM proficiency

📌 Customer Success Specialist (German Speaker) - Fusion (Barcelona)
🏢 Autodesk
📍 Barcelona