Overview In this role you drive the growth and retention of Factorial's Spanish client base within the Customer Experience team. You'll nurture relationships, understand client goals, and coordinate across teams to deliver value and product updates. You will proactively identify upsell opportunities and shape action plans to enhance customer journeys. This role combines client advocacy with cross-functional collaboration to support Factorial's mission of scalable, people-centered software.

Compensaciones / Incentivos High growth, multicultural and friendly environment

Wellhub fitness benefits (gyms, pools, outdoor classes)

Cobee for expenses management

Language classes

Breakfast in the office and organic fruit

Pet friendly office

Responsabilidades Build strong client relationships through regular video calls and provide product updates

Serve as the go-to contact for client experience and needs





Identify upsell opportunities to increase client value and satisfaction

Proactively analyze your portfolio and create action plans for each company

Recognize trends and weaknesses, proposing solutions to improve journeys and the product

Collaborate with Sales, CX, Product, Engineering, and Finance to achieve goals

Requisitos principales Experience managing B2B customer portfolios (minimum 1 year)

Multitasking, problem solving, and strong teamwork

Proactive with the ability to propose new ideas

Experience handling churn/retention and upsell/cross-sell

Experience working with KPIs

Proficient level of Spanish and professional English multitasking problem solving proactive team player communication

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