What you'll bring to the teamObservability ManagerLocation: London/HybridHours: 37.5 hours per weekContract: Permanent - SalariedAt Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious general transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.The Observability Manager is responsible for enabling deep, end‑to‑end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.Responsibilities:Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services.Deliver scalable observability solutions using metrics, logs, traces, and events to improve service visibility and performance.Enable proactive monitoring, predictive alerting,



and faster incident detection, diagnosis, and resolution.Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.Use observability data to drive service improvement, automation, and shift-left opportunities.Own observability tooling, platform governance, onboarding standards, and lifecycle management.Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment.Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business stakeholders.Work closely with Service Delivery, Engineering, Operations, and third-party partners to maximise operational value.Ensure observability practices align with security, compliance, and regulatory requirements.Qualifications & ExperienceDeep understanding of monitoring frameworks, telemetry, and observability concepts.Hands-on experience with

📌 Observability Manager (España)
🏢 Merlin Entertainments
📍 España