The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. Your career with us should reflect your energy and passion.
Take the lead and we'll give you the support you need to be at the top of your game. Role : Client Service Manager - Team Leader (EDB)
Employment Type : Full time Permanent
As a Client Services Team Lead Manager, you will be at the forefront of shaping an exceptional client experience while leading and developing a talented team of Client Service Managers. Combining strategic leadership with a passion for client success, you will build trusted partnerships with key stakeholders, drive service excellence, and ensure the delivery of outstanding outcomes across a diverse client portfolio. Through inspiring leadership, coaching, and collaboration, you will empower your team to deliver impactful results, strengthen client relationships, and contribute to the successful execution of the bank's growth and transformation agenda.
Analyze client feedback and implement service improvements.
Monitor team performance and implement strategies for continuous improvement.
Along with the Head of CSM Luxembourg; Conduct regular team meetings,



performance reviews, and training sessions.
Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
Prepare and maintain team schedules, workload distribution, and resource planning.
Track and report on key performance indicators (KPIs) and service level agreements (SLAs).
Ensure timely and accurate documentation of client interactions and service activities.
Oversee the preparation of client reports, presentations, and service reviews.
Manage administrative tasks such as time tracking, leave approvals, and expense reporting.
Proficient in English business language skills, both written and oral
~5+ years of experience in client service or account management, with at least 2 years in a leadership role.
~ Proficiency in Microsoft Office Suite, and reporting tools.
~ Hybrid Working Model
~ Private health insurance.
~27 working days holiday + Public holidays
~ Opportunities for professional development.
~ Professional Development (CPD) and Study Guidance programs
~ Opportunity to work with a diverse, agile and general team.
~ A genuinely unique opportunity to be part of an expanding large global business + more

📌 Client Service Manager - Team Leader (EDB) (Valencia)
🏢 Theapexgroup
📍 Valencia