This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Allianz Technology, we are shaping the future of IT operations by combining infrastructure excellence, data-driven insights, and AI-powered innovation.
In this role, you will sit at the intersection of IT operations, analytics, and automation, driving stability across our Infrastructure & Security services. You will play a key role in ensuring reliable service performance at scale, while identifying opportunities to leverage GenAI and automation to make our operations smarter, faster, and more resilient.

If you are naturally analytical, curious, and passionate about turning operational challenges into measurable improvements, this is a unique opportunity to make a visible impact in a global environment.

Support the development and delivery of the IF&IS; stability roadmap, including change delivery quality and risk reduction initiatives
Monitor and analyse the performance of IT infrastructure services - servers, networks, workplace, and applications - and proactively address potential issues before they become disruptions
Collaborate with cross-functional teams to resolve incidents, drive root cause analysis for major outages, and develop action plans to prevent recurrence
Identify and leverage opportunities for GenAI and automation to improve IT operations, change delivery, and monitoring capability

Apply data analytics to operational and service data to measure improvement effectiveness, surface trends and outliers,



and make data-driven recommendations
Work closely with IT teams, vendors, and stakeholders to ensure seamless service delivery across IF&IS; and beyond
Prepare and present performance reports and improvement activity summaries to senior management

Experience in IT Operations / ITSM (incident, problem, and change management) in an analytical or management role
Ability to drive data-driven process improvement
Knowledge of monitoring / observability (alerts, noise reduction, correlation)
Strong data analysis skills (Excel, Power BI, SQL) to define KPIs and generate insights

Background in IT / Engineering / Business
ITIL (even at a foundational level)
Experience with ServiceNow or other ITSM tools
Experience in Agile environments
Experience in large, general, or regulated organisations

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility,



we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.
We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
100847 | Suscripción | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido

📌 IT Operations Analyst (Barcelona)
🏢 Allianz Commercial
📍 Barcelona