About Nextail Mission Nextail exists to bring state-of-the-art technology and practices to fashion retail operations. Vision To become the go-to merchandising tool for fashion retailers, so they're more profitable, shoppers get a better experience, and the planet is harmed less. Who are we We're a 12-year-old Spanish scale-up with a startup mentality, building advanced AI/ML technology for the fashion retail industry. Born in Spain, we've partnered with more than 50 fashion retailers around the world. About the Role We're hiring a Senior Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness. The core of this role is what happens after go-live: driving adoption, proving value, and getting accounts renewal-ready — you won't be carrying onboarding alone when an account calls for extra hands. You will act as the main strategic contact for the account, ensuring customers realize measurable value from the platform, are proactively guided through risk,



and arrive fully prepared for renewal and expansion conversations. This is a senior role: you'll need to be equally comfortable defending a value narrative in a governance review and holding your ground when a Supply Chain Director or VP of Operations pushes back on the ROI numbers. Our strategic accounts carry ARR in the high six figures — the level of ownership and judgment required reflects that. Key Responsibilities Customer Value & Success Own account health end-to-end: drive product adoption, track usage/engagement, and act on risk signals before they become churn Build and defend the value narrative — translate usage data into a clear ROI story for economic stakeholders Maintain and update Success Plans, coordinating company resources to support delivery Run regular governance and business reviews with senior stakeholders Design and execute improvement actions when accounts drift off track (re-engagement, t

📌 Senior Customer Value Manager (Madrid)
🏢 Nextail
📍 Madrid