German-Speaking Customer Advisor | Banking Sector Madrid, Spain (On-site)

The Opportunity Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.

As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.

What You’ll Do

Expert Support

Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.

Problem Solving

Identify customer needs and deliver accurate, timely solutions.

Security & Compliance:

Maintain strict data privacy standards and adhere to financial security protocols.

Language Integration

Use your Spanish skills to navigate internal systems and coordinate with local teams.

What We Are Looking For

Languages

Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).

Communication

Exceptional written and verbal communication skills with a professional, customer-centric focus.

Mindset

Positive,



adaptable, and eager to learn (prior banking experience is a plus, but not required).

Work Authorization

EU work permit required; must be based in or willing to relocate to Madrid.

Working Hours & Shift Options Choose your preferred fixed shift prior to starting:

Morning

07:00 – 16:00

Afternoon

14:00 – 24:00

Location

100% On-site in our Madrid office

Paid Training & Development

We set you up for success before you handle live inquiries:

Duration

Initial 5-week paid onboarding program

Schedule

Starts at 09:00–15:00, expanding to 35 hours per week

Focus Areas

Deep dive into financial software, banking regulations, and customer service excellence

Salary & Benefits

Base Salary

€22,800 Gross Annual

Bonus

Up to €1,200 Annual KPI Performance Bonus

Insurance

Comprehensive Private Health Insurance + Life Insurance

Career Growth

Direct pathways into Team Lead, Quality Analyst, and Trainer roles

Workplace Culture

Vibrant, multicultural environment in one of Europe’s most exciting cities

Ready to Apply? Take the next step in your international career. Click

Apply Now to submit your profile, and our recruitment team will reach out for an initial screening call.

📌 German Speaking Customer Advisor (on-site) (Madrid)
🏢 Cross Border Talents
📍 Madrid