Native/Fluent German (C1/C2) & Working English (B2)
The Opportunity Build your career in the sunny coastal city of Valencia! We are looking for motivated German-Speaking Customer Advisors to join our growing international fintech project. Whether you bring prior banking experience or are looking to start fresh, we provide full training to set you up for success.
In this role, you will represent a leading financial institution—helping customers navigate digital banking platforms, manage accounts, and solve inquiries with empathy and professionalism.
What You’ll Do
Provide Multichannel Support
Assist German-speaking clients via phone, email, and live chat regarding transactions and digital tools.
Deliver Solutions
Analyze customer needs to resolve inquiries efficiently using a human-first approach.
Uphold Security Standards
Ensure compliance with financial protocols and data protection regulations.
Drive Quality
Collaborate with team members to enhance service delivery and customer satisfaction.
Comprehensive Training Program
Duration
Initial 5-week paid onboarding program covering banking software, compliance,
and communication standards.
Hours
Starts at 09:00–15:00 and expands to a full 35-hour week as training progresses.
Shifts & Location Choose your fixed schedule preference prior to starting:
Morning Shift
07:00–16:00
Afternoon Shift
14:00–24:00
Workplace
100% On-site at our Valencia office.
What We Look For
Languages
Native/C1-C2 German and B2 English proficiency.
Work Authorization
Valid EU work permit and current residence in Valencia (or willingness to relocate).
Profile
Strong communication skills and a positive attitude. Experience in customer service or finance is welcome, but candidate motivation and potential are key.
Salary & Compensation Package
Base Salary
€21,000 gross annual.
KPI Bonus
Up to €1,200 annual performance bonus.
Insurance
Private health insurance and life insurance coverage.
Perks & Culture:
Modern, multicultural workplace with frequent team events and clear progression routes to Team Lead, Quality Assurance, or Training roles.
Ready to apply?
Submit your application today, and our recruitment team will contact you to arrange an initial phone screening in German.
📌 German Speaking Customer Advisor (on-site) (Madrid)
🏢 Cross Border Talents
📍 Madrid
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