Lead CX DesignerAbout Reply:Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services. Role Overview:As a Lead CX Designer, you will play a strategic role in shaping customer experience offerings and leading the delivery of impactful digital and service experiences for general brands. You will lead CX initiatives across key client accounts, combining strategic thinking, service design expertise, and hands-on delivery to address complex business and customer challenges. Working closely with multidisciplinary teams and senior stakeholders,



you will drive measurable outcomes across the full customer lifecycle while contributing to the evolution of CX capability, including service offerings and pre-sales activity. This role is suited to an experienced CX professional who thrives in a consultancy environment, balancing delivery with commercial thinking while mentoring teams and driving customer-centric innovation. This is a hybrid-based role located in London.Responsibilities:Lead CX and service design activities across projects from discovery through to delivery, ensuring high-quality customer-centred outcomes.Own and shape end-to-end service design initiatives, mapping experiences across digital and non-digital touchpoints.Build strong relationships with key client stakeholders, acting as a trusted partner and strategic advisor.Support business development activities including proposals, pitches, workshops, and helping shape new CX offerings.Help manage and mentor a growing design team, suppo

📌 Lead CX Designer (España)
🏢 Reply
📍 España