The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.Functions:- Support agents on their daily tasks- Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.- Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers- Define prioritizations in order to achieve our goals and organize the team accordingly.- Go outside the box and detect improvement areas in order to have more efficient process and proceduresRequirements:- Have experience in Groups and Events handling and/or the Hotel Sector.- Be a goal-driven,



determined person being able to meet deadlines and work well under pressure.- Have the ability to effectively multi-task and juggle multiple responsibilities at once- Cooperative and communicative attitude with co-workers, managers and employees.- Excellent communication skills and ability to lead and guide- Organized and methodical person- Critical thinker and problem-solving skills essentialOffered- Commissions as a percentage of objectives.- Ticket Restaurante.- hybrid work model. Monday to Friday. Time slot 08:00-20:00h#J-18808-Ljbffr

📌 Coordinador/A Central Reservation Office Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid