Job Description:Location: EMEA - Chester, UKCorporate Title: OfficerAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join usLocation Overview:Find us in the city of Chester,



a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.The Team:Our Chester team is a integral team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The Call Operations Analyst ensures optimal workforce management and operational efficiency within a busy Contact Centre.This particular role focuses on scheduling, real-time monitoring, and performance analysis to maintain service levels and improve productivity and efficiency. You will function as the technical expert in their assigned area and should have the ability to quickly develop understanding of the business unit's operations processes and implications on other groups within t

📌 Call Operations Analyst (Cheste)
🏢 Bank Of America
📍 Cheste