Are you a
Dynamics 365 Developer (CCaaS)
seeking a
new interesting challenge
? ?
If your answer is yes, it’s your lucky day so keep reading,
it can be just what you're looking for
?
✍️
WHAT WILL YOU DO?
We are looking for a
dynamic, proactive and talented person
to join our team and perform the following
tasks
:
- Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions.
- Build and maintain customizations including plugins, PCF controls, JavaScript components, custom APIs and web resources.
- Develop Power Platform solutions using Power Apps, Power Automate and Dataverse.
- Implement complex case management workflows, routing logic, SLAs and business process automation.
- Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services.
- Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms.
- Develop chatbot and voice bot solutions using Microsoft Copilot Studio.
- Collaborate with architects and DevOps teams to support CI/CD,
ALM and environment promotion strategies.
?
WHAT TOOLS WILL YOU USE?
- Microsoft Dynamics 365 Customer Service / Contact Center
- Power Platform
- Azure Functions
- Azure Logic Apps & Event Grid
- Azure Communication Services (ACS)
- Microsoft Copilot Studio
- Power BI & CI/CD pipelines
?
WHAT ARE WE LOOKING FOR?
- 4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands-on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments.
- Experience integrating enterprise applications through Azure services, following DevOps, ALM, security, compliance and data governance best practices.
- Strong professional proficiency in English.
?
WHERE AND WHEN?
- Workplace: TCS Office in Madrid - 40% Remote.
- Work Schedule: Business Hours.
?
WHAT CAN WE OFFER YOU?
- *Permanent contract*
? - We offer
indefinite contracts
from the f