- Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University
- Manage content publishing and UX projects across the customer ecosystem
- Participate in and influence front-end experience design decisions with a customer-first approach
- Understand and optimize digital customer journeys by identifying friction points and driving solutions
- Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards
- Plan, test, and execute digital content and design updates for customer enablement and support platforms
- Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties
- Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA
- Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams
- Manage timelines, vendor relationships, and update-request triage
- Use web analytics, UX research, and user data to assess platform performance and drive improvements
- Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements
- Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects

Requirements

- 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment
- Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives
- Solid understanding of UX/UI design principles, wireframing,



and human-centered digital planning
- Experience managing and collaborating with external vendors, digital agencies, and front-end developers
- Ability to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholders
- Strong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS)
- Excellent written and verbal communication skills and confident presentation ability
- Familiarity with basic HTML/CSS and JavaScript
- Experience with technical training platforms, Learning Management Systems (LMS), and customer support portals
- Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimization

Core Competencies

Demonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms.

Highest-signal resume keywords

- UX Production
- Digital Project Management
- Web Analytics
- Content Management Systems (CMS)
- HTML/CSS

Hard Skills

- UX/UI Design Principles
- Wireframing
- Digital Experience Management
- A/B Testing
- SEO Best Practices
- Accessibility Standards (WCAG)
- JavaScript
- Customer Support Portals
- Learning Management Systems (LMS)
- Digital Journey Optimization

Soft Skills

- Excellent Written Communication
- Verbal Communication
- Presentation Skills

Industry Keywords

- B2B
- SaaS
- Enterprise Environment
- Customer Experience
- Support

Tools & Technologies

- Google Analytics
- Agile Processes
- Digital Platforms
- Vendor Management

#J-18808-Ljbffr

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid