No Relocation Assistance Offered

Job Number #176144 - Madrid, Madrid, Community of, Spain

Who We Are

Colgate-Palmolive Company is a integral consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are looking for a Junior Customer Development Manager (CDM) responsible for ensuring day‑to‑day execution and supporting negotiation with our key customers for each of our brands, maintaining a long-term partnership with them and maximizing sales opportunities.

- Builds strong relationships with key customers and stakeholders.
- Supports the area in achieving the Company’s sales, volume and distribution goals with key customers.
- Contributes to the development and implementation of annual business plans for all key customers, in line with Company Strategy, to drive profitable growth, increase sales, volumes, distribution and market share.
- Provides deep analysis of performance trends and monitors KPIs in order to define and implement effective action plans to improve performance.
- Understands customer needs and dynamics to recommend business solutions that grow the category and Hill’s brands.
- Provides regular coverage of stores to understand in‑store business dynamics, identify opportunities and ensure Perfect Store execution.

Key Functions

1. Customer Relationship

- Support the management of day‑to‑day relationships with key customers, becoming a trusted contact for operational topics.
- Manage the day-to-day relationship of national and regional key accounts, acting as the primary contact.
- Lead negotiations with your customers within agreed guidelines, in close alignment with the Senior CDT Lead.
- Support the definition and implementation of Customer Strategic Commercial Plans and annual joint business plans with each key and regional account, ensuring alignment with Hill’s category and brand strategies.
- Deeply understand each customer’s strategy, organization, decision-making process and priorities to bring customer-centric,



win–win solutions that strengthen the partnership and drive growth.
- Identify new business opportunities and propose action plans to capture them.

2. Business Performance & Analytics

- Be accountable, together with the Senior CDT Lead for delivering net sales, volume, distribution, share and profitability targets for the assigned accounts.
- Consolidate and analyze sell-in, sell-out and market data to understand performance drivers, trends, risks and opportunities by customer.
- Prepare customer-specific performance reports, dashboards and scorecards to support internal reviews and customer business meetings.
- Monitor key customer KPIs and recommend data-driven actions to close gaps and accelerate growth.
- Conduct evaluations, drawing clear conclusions and recommendations to optimize promotional strategy and trade investments.

3. Customer Planning & In‑Store Execution

- Translate brand and category strategies into 5Ps plans tailored to each customer, in collaboration with ODG Activation Manager.
- Build and manage the promo and activation calendar for their clients, ensuring compliance with brand guidelines, profitability thresholds and customer timelines.
- Negotiate and secure in‑store visibility that supports Hill’s growth priorities.
- Provide regular store coverage across customers:
- Check planogram and assortment compliance
- Assess shelf presence, pricing and POS execution
- Identify execution gaps and regional opportunities
- Monitor competitor activity and shopper behavior in different regions

- Work closely with the ODG Activation Manager to ensure that Perfect Store standards are implemented consistently in customers’ stores.

4. Forecasting, Supply Chain Alignment & Internal Execution

- Own the input into Atlas forecast, ensuring that promotions, events, distribution changes and major initiatives are accurately reflected.
- Maintain and update customer plans and agreements in internal systems in line with Monthly Discipline and governance requirements.
- Collaborate with CS&L; in promotions, new listings, delistings, roll-outs to secure availability and minimize out-of-stocks.
- Partner with CS&L; to monitor case fill,



service level and on-shelf availability, supporting the definition and follow-up of corrective actions when needed.

5. Cross‑Functional Collaboration & Continuous Improvement

- Collaborate with other functions (ODG Marketing, Finance, CS&L;) to design and deliver integrated customer plans .
- Lead or support the preparation and follow-up of customer business reviews, joint planning sessions, commercial negotiations and top-to-top meetings .
- Share customer and shopper insights to refine assortment, pricing, promotion strategy and in‑store activation plans.
- Contribute to continuous improvement of account management tools, processes and reporting, sharing best practices from your customers with the broader Customer Development team.

Requirements

- Bachelor’s Degree preferably in Business Administration, Marketing, Economics, Engineering or any related field. Master’s Degree will be considered a plus.
- At least 2 years of experience in commercial roles (Sales / Trade Marketing / Category Management within FMCG or Consumer Healthcare). Experience with pet care or pet specialty customers is a plus.
- Previous experience interacting with retail customers.
- Valid driver’s license.
- Solid analytical skills, with the ability to work with multiple data sources.
- Proficiency in Excel; familiarity with Google Workspace.
- Strong attention to detail and accuracy.
- Fluent Spanish (written and spoken); Advanced English (written and spoken).

Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

📌 Junior CDM (Madrid)
🏢 Colgate-Palmolive
📍 Madrid