Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Role: Sr. Technical Account ManagerLocation: UKSummary of Position:Why will you enjoy this new opportunity?As a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX.Drawing on your technical expertise, communication skills and customer-first mindset, you'll build trusted relationships, understand your customers' business and technology priorities,



solve complex technical challenges and guide them toward measurable business outcomes.Along the way, you'll develop deep expertise in Genesys Cloud CX, influence the evolution of our products through customer insights, and play a key role in helping organizations realize the full value of their Genesys investment.Success in the Role: What are the performance outcomes over the first 6–12 months?Success requires strong organizational skills, the ability to manage competing priorities and a passion for solving complex problems. This is achieved by establishing yourself as a trusted advisor to your assigned customers and becoming a valued member of the general TAM community. Key milestones include:Complete a structured onboarding program designed to prepare you for success in the role.Develop and maintain deep technical expertise in Genesys Cloud CX and related technologies.Within your first three months of customer engagement, demonstrate a clear underst

📌 Senior Technical Account Manager (España)
🏢 Genesys
📍 España