Job TitleHead of Payment OperationsJob DescriptionJob titleHead of Payment OperationsJob descriptionPayments are an integral part of the service we deliver to clients to facilitate payments on and off client accounts. This role will take responsibility for the following areas within Payments:The line management of the integral Payment Operations teams (Australia, India and UK).Responsibility for the management of our payment vendors and commercial relationships.Supporting the development of the payments product.The role will report into the Head of Client Operations.What you'll doLead the global teamLead Payment Operations across the UK, India and Australia, driving consistent standards, coverage and service quality across time zones.Set clear performance expectations, develop your leadership layer and build succession into critical roles.Coach and mentor across the wider team, raising technical payments capability alongside management capability.Own the vendor and commercial agendaOwn the payments vendor strategy end to end: selection, negotiation,



performance management and exit.Manage the payments vendor budget and hold providers to their commercial and service commitments.Reduce cost per transaction through routing, method mix, pricing and contract renegotiation, with a clear evidence base behind every decision.Shape the productAct as business sponsor for payments change, from problem definition through to benefit realisation.Set and maintain a payments roadmap spanning automation, open banking and instant rails, alternative payment methods and new market entry.Work with Engineering and Product to secure and defend the delivery capacity that roadmap needs.Run a controlled operationOwn the control environment for payments, with particular focus on the protection of client money and on obligations across our regulated entities.Partner closely with Financial Crime, Fraud and Compliance on payment-related risk, including account takeovers.Own audit and regulatory find

📌 Head of Payment Operations (España)
🏢 IG Group
📍 España