Senior Manager – Major & Complex Loss (MCL)Division: Davies Property ClaimsDepartment: MCLLocation: Home Based- To Cover South East UK, Home Counties M25ð About the RoleAs a Senior Manager within our Major & Complex Loss (MCL) team, you’ll be at the forefront of handling some of the most challenging and high‑value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses—including subsidence and escape of oil—you’ll bring expertise, leadership, and exceptional client service to every case.This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You’ll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.What will your day look like:ð§ What You’ll Be DoingManaging a diverse portfolio of High Net Worth, Major Loss,



and complex property claims with precision and professionalismMeeting and exceeding the demanding service standards of our MCL clientsDriving progress on all cases, ensuring timely, accurate, and high‑quality outcomesApplying and championing company systems, processes, and best practicesTailoring your approach to meet the unique needs of individual clientsProducing clear, insightful, and technically robust reports and correspondenceBuilding strong, trusted relationships with clients, brokers, and stakeholdersCommunicating proactively with all parties to keep cases moving smoothlyWorking collaboratively within a high‑performing team to deliver exceptional resultsSupporting business development by strengthening existing relationships and identifying new opportunitiesLeveraging the wider Davies Group to enhance the policyholder experienceParticipating in a 1‑in‑3 on‑call rota for out‑of‑hours support for a key client#INDUKIKnowledge and Abilities:Proven experience in a similar loss adjusting role, ideally with exposure to H

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