Company DescriptionWe’re an ambitious, forward-thinking general business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.This is where you come in. We are on a journey of growth.
We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.Job DescriptionThe role of a Customer Resolution Specialist is to manage the pipeline of customers who are disputing their invoices. You will work closely with colleagues across the Telematics business to investigate and resolve customer queries and disputes that are preventing payment, supporting both customer satisfaction and business growth.You will also support the management and reporting of our CSAT surveys, capturing customer feedback and identifying opportunities to improve our processes, products and overall customer experience. Your key responsibilities day to day will be… Achieve daily performance targets, with a focus on outbound activity.Manage and investigate customer disputes from initial request through to resolution.Liaise with customers and internal stakeholders to gather information and reach fair outcomes.Produce regular CSAT reports, highlighting customer feedback, performance trends and key areas of focus.Ensure disputes are resolved within agreed service levels and in line with comp