ICT Infrastructure Engineer About Reply:Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services. Role Overview:The ICT Infrastructure Engineer (1st / 2nd Line Support) will act as a key point of contact for IT support across Reply’s UK business, providing professional and reliable 1st and 2nd line assistance to consultants, engineers, and project teams. Based in central London or Manchester, and supporting multiple UK offices, the role focuses on managing and securing internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID (Azure AD), and Windows/macOS environments.



Working within a sensitive context that includes government and defence engagements, the post-holder will uphold robust security practices and handle information in line with Government Security Classifications. Active SC clearance is strongly preferred; candidates must be SC clearable, with a minimum of five years’ continuous UK residency.Responsibilities:Act as a primary 1st / 2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system. Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (including Teams, Outlook, SharePoint and OneDrive). Administer and troubleshoot Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO/MFA issues. Perform routine operational tasks suc

📌 ICT Infrastructure Engineer (España)
🏢 Reply
📍 España