Job Title: Client Success ManagerLocation: Reading/CamberleyBrand: LRGSalary: Competitive Salary PackageAbout Us:LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.Job Summary and key responsibilitiesAn exciting opportunity to work with the growing Corporate Lettings team, as a Client Manager you will be responsible for maintaining and developing a strong relationship with the client(s). Ensure continued successful management of the portfolio, delivering on the relevant SLAs to retain the client.Key Responsibilities:Manages a client portfolio according to type, preferences and growth strategy,



(in line with Client KPI measures and company agreed targets).Meet with clients to assess asset status, needs, risks, goals, and progress.Deliver pre-prepared monthly/quarterly central reports and dashboards for KPI reviews with the client.Conduct/hold Monthly and quarterly client meetings with a pre-set agenda and ensure minutes are always undertaken, with smartmac actions and feedback to the client.Help support, compile and present the client monthly and quarterly dashboardsAssesses business activity reports and forecasts to ensure clients portfolio is being managed correctly and to the best performance possible, to a minimum of the agreed SLA.Studies market trends to advise clients and capitalise on portfolio profitability (such as rent reviews, maintenance spend, etc.).Select, approve and supervise the marketing of all client properties with approved estate/letting panel agents and update clients on property statuses and/or any notices, throughout the tenancy lifecycle.Su

📌 Client Success Manager (España)
🏢 Leaders Romans Group
📍 España