Overview In this role you will service and support Mako robotic systems on-site across Iberia and Southern France, driving reliable operation and customer satisfaction. You will install, maintain, repair, and test devices, troubleshoot field issues, and build strong client relationships. You'll work independently yet collaborate with colleagues to ensure timely, compliant service and clear reporting.
This is a hands-on, travel-heavy role with a clear impact on service quality and customer outcomes.
Compensaciones / Beneficios career development and internal advancement team spirit and engagement competitive salary + incentives/bonuses pension plan recognition of performance adaptable working hours
Responsabilidades Provide on-site technical and customer support
Install, repair, maintain, and test Mako robotic devices
Resolve field operational issues and perform troubleshooting
Identify customer needs and offer recommendations
Collaborate with colleagues to ensure high-quality service
Manage work progress and adhere to schedules
Document work progress and complete service reports
Develop and maintain strong customer relationships
Requisitos principales Bachelor in Engineering
Demonstrated technical aptitude
Strong interpersonal and communication skills
Ability to analyze and resolve routine to moderately complex technical issues
Fluent in Spanish and English; advanced French
Willingness to travel frequently (Iberia and Southern France)
Ability to interact effectively with customers
Self-directed
Analytical problem solver
Customer-focused mindset
On-site installation, repair, maintenance and testing of robotic systems
Troubleshooting procedures in the field
Knowledge of Mako robotic devices
📌 MAKO - Field Service Engineer (Spain/France) (Barcelona)
🏢 Stryker
📍 Barcelona
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