- Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University- Manage content publishing and UX projects across the customer ecosystem- Participate in and influence front-end experience design decisions with a customer-first approach- Understand and optimize digital customer journeys by identifying friction points and driving solutions- Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards- Plan, test, and execute digital content and design updates for customer enablement and support platforms- Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties- Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA- Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams- Manage timelines, vendor relationships, and update-request triage- Use web analytics, UX research, and user data to assess platform performance and drive improvements- Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements- Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projectsRequirements- 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment- Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives- Solid understanding of UX/UI design principles,



wireframing, and human-centered digital planning- Experience managing and collaborating with external vendors, digital agencies, and front-end developers- Ability to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholders- Strong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS)- Excellent written and verbal communication skills and confident presentation ability- Familiarity with basic HTML/CSS and JavaScript- Experience with technical training platforms, Learning Management Systems (LMS), and customer support portals- Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimizationCore CompetenciesDemonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms.Highest-signal resume keywords- UX Production- Digital Project Management- Web Analytics- Content Management Systems (CMS)- HTML/CSSHard Skills- UX/UI Design Principles- Wireframing- Digital Experience Management- A/B Testing- SEO Best Practices- Accessibility Standards (WCAG)- JavaScript- Customer Support Portals- Learning Management Systems (LMS)- Digital Journey OptimizationSoft Skills- Excellent Written Communication- Verbal Communication- Presentation SkillsIndustry Keywords- B2B- SaaS- Enterprise Environment- Customer Experience- SupportTools & Technologies- Google Analytics- Agile Processes- Digital Platforms- Vendor Management#J-18808-Ljbffr

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid