ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations

JOB DETAILS
To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
- Respond to customer service requests for the repair of business equipment and production printers
- Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts




- Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
- Work with colleagues to help overcome new or unusual faults
- Invoke the call escalation process in a timely manner
- Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
- Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED
- Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
- Experience in the office equipment industry
- Technical skills, with a strong electronic and mechanica

📌 Print Production Engineer (Cheste)
🏢 Apogee
📍 Cheste