Company DescriptionHeard of us?We’re an ambitious, forward-thinking general business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.This is where you come in. We are on a journey of growth.
We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.Job DescriptionThe role of Account Manager – SME is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest growing areas in the business.This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Retentions Manager.Your key responsibilities day to day will be…Making daily calls to aligned customersRetain and renew customer contractsUpselling into customer accountsDriving cross-company referralsDeveloping learning of Radius’ product portfolio with the ability to fully explain features and benefits of our products.Working closely with key partners across the major networks.After-sales service to ensure customers are satisfied.Using various CRM systems to extract data from and keep them up to dateCommon tre