Per Annum United Kingdom
Software & Infrastructure

Permanent? Senior Engagement Manager – ServiceNow? UK | Hybrid / Office-based
? Permanent | Full-time | 40 hours per weekLead complex ServiceNow engagements. Shape transformation. Deliver outcomes.An established integral technology and digital transformation organisation is looking for an experienced Senior Engagement Manager to lead large and complex ServiceNow engagements for major UK and international clients.This is a senior role combining engagement leadership, customer management, delivery governance, commercial oversight and ServiceNow expertise.You'll be responsible for bringing together customers, consultants, delivery teams and partners to ensure complex programmes deliver against their strategic objectives.? The RoleYou'll take ownership of a portfolio of client engagements, providing end-to-end oversight and ensuring delivery is on time, on budget and aligned with agreed customer outcomes.You'll:• Lead large and complex ServiceNow engagements throughout the delivery lifecycle




• Provide leadership and direction to cross-functional and geographically distributed delivery teams
• Act as a key customer-facing contact, building strong and trusted relationships
• Establish governance structures and drive effective decision-making
• Manage risks, issues, dependencies and actions across the engagement portfolio
• Manage resource booking, scheduling and capacity across multiple engagements
• Monitor utilisation, financial burn, SOW performance and overall engagement health
• Produce clear weekly/bi-weekly reporting for customers and internal leadership
• Identify scope creep, SOW deviations and resourcing risks at an early stage
• Support Change Orders and commercial processes where required
• Work closely with Finance and Commercial teams on forecasting and revenue reconciliation
• Coordinate consultant onboarding and offboarding
• Maintain accurate SOW, milestone, timesheet and invoicing information
• Review and

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