Acierta is a general design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality. Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.Role overviewWork arrangement: Hybrid – based in our Madrid office, with travel to Valencia twice a week.The Account Manager plays a pivotal role in Acierta’s client services team, driving business performance across all projects and client relationships. This is a high-responsibility, goals-driven position that requires strategic thinking, client leadership, strong financial acumen, and excellent time and project management. The ideal candidate is business-minded, thrives in a fast-paced environment, and brings deep experience in retail production.Key Responsibilities- Serve as the primary point of contact and strategic partner to clients, fostering trust and long-term relationships- Translate client briefs into actionable proposals, then manage end-to-end project delivery- Proactively identify opportunities to grow client accounts and expand project scopes- Lead client communication across all phases, ensuring transparency, accuracy, and satisfaction- Manage reverse briefs and project debriefs, ensuring clear alignment and continuous improvement- Build and maintain strong relationships with client-side teams and external agenciesProject & Creative Oversight- Act as the internal voice of the client, aligning project outputs with their business and brand objectives- Lead cross-functional internal and external teams (creative, production, logistics) to ensure cohesive and timely project execution- Oversee development of timelines, workback schedules,



and deliverables in collaboration with internal teams- Manage project meetings, calls, and documentation with clear ownership and structure- Ensure budget oversight, monitor burn reports, and manage change orders- Ensure resources are optimised and sort outgrowth when needed.Team & Operations- Supervise and mentor a team of project managers, ensuring quality and consistency- Ensure team compliance with internal systems and processes (creative, financial, reporting)- Forecast and allocate team workload- Oversee production deliverables to ensure seamless handoffs and technical accuracy- Own project budgets and scheduling from proposal to final delivery- Monitor all account revenue, meeting/exceeding monthly and annual targets- Ensure timely reconciliation, billing, and client financial communications- Identify commercial growth opportunities within accountsSkills, Experience & Attributes- 8+ years of experience, ideally in retail, experiential, or design/production environments- Strong technical understanding of retail production processes, materials, manufacturing methods, and installation requirements.- Languages: English and Spanish are mandatory.- Proven track record managing high-profile, multi-channel projects (retail, events, exhibitions)- Deep knowledge of retail production and the associated operational requirements- Strategic mindset with the ability to influence client decision-making- Strong commercial and financial acumen- Excellent presentation, communication, and interpersonal skills- Confident managing multiple projects with competing priorities- Natural leadership skills: inspires, mentors, motivates- Detail-oriented and structured, yet flexible and adaptable to change- Positive, solution-oriented attitude with strong team collaboration- Willingness to travel internationally and work occasional weekends or holidays#J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 Acierta
📍 Madrid