About Kunak Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems.

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Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.

With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.

Role Mission Your mission is to ensure customers achieve real value from Kunak solutions , driving product adoption, retention, and account growth.

You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights .

Key Responsibilities Onboarding & Activation: Ensure a smooth start and fast time-to-value Support setup, configuration, and initial training Adoption & Value:



Monitor product usage and detect gaps Guide customers on best practices and key features Help customers interpret data and extract insights Account Management: Build strong relationships with key stakeholders Identify risks and ensure high renewal rates Growth: Detect upsell and cross-sell opportunities Collaborate with Sales to expand accounts Training & Enablement: Deliver training sessions Improve documentation and onboarding materials Customer Feedback: Act as the voice of the customer internally Identify improvements in product and processes Collaboration: Work with Technical Office, Support, Product, and Sales teams What We Measure Customer retention & churn Product adoption and usage Customer satisfaction (NPS / CSAT) Expansion (upsell / cross-sell) Profile Degree in Engineering, Environmental Sciences, Chemistry, or similar 2–5+ years in Customer Success, Technical Account Management, or similar Strong technical understanding (data, sensors, environmental monitoring…) Ability to tra

📌 Customer Success Manager (Pamplona)
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