Overview In this role you own end-to-end project delivery to elevate customer experience and harmonize processes. You will align with global and regional teams to translate strategy into action, collect insights, and drive continuous improvement through structured project plans. You'll manage cross-functional initiatives, oversee CRM-related improvements, and support retention and new business efforts. This is a hands-on, impact-oriented position with general scope.

Compensaciones / Beneficios flexible work scheme hybrid work model health insurance employee share plan meal allowance well-being programme

Responsabilidades

Own end-to-end project management: design, planning, delivery, cost, and outcome evaluation

Apply a strong customer-centric mindset in stakeholder interactions

Align with Global CSX, Regional CSX, GBS+, dX, Functions, and Business Units

Collect and analyze customer feedback and market insights (Voice of Customer)

Oversee CRM system implementation and identify improvement opportunities

Contribute recommendations impacting CSX strategy

Lead business and IT projects to improve customer experience and process harmonization

Support customer service initiatives that drive retention and new business

Communicate local action plans and link them to global CSX strategy

Identify, evaluate, and implement customer experience improvement projects

Design and roll out tools, processes, and initiatives aligned to Global CSX





Lead cross-functional and country implementation teams

Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams

Drive continuous improvement through innovation and structured project plans

Manage performance using KPIs and reporting tools

Set objectives, monitor progress, and take corrective actions

Plan activities to ensure efficiency, continuity, and customer satisfaction

Ensure compliance with Henkel standards, SHE, and sustainability requirements

Requisitos principales Bachelors or Masters degree in Business Administration, International Management, Supply Chain Management, or related field

Fluent English; German/French/Spanish is a plus

3–5 years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects

Basic understanding of end-to-end Supply Chain processes (Customer Service, Logistics, Planning, Sales, Order Management)

Strong stakeholder management and communication skills across international markets

Advanced PowerPoint and Excel; strong data analysis and executive presentation skills

Basic knowledge of Power BI; hands-on experience with AI tools to boost productivity

Experience in customer-facing environments (Customer Experience, retail, B2B) is advantageous

Proactive, open-minded, collaborative, and structured approach to project execution and governance stakeholder management communication collaboration

PowerPoint

Excel

Power BI

📌 Project Manager CSX PMO EU (Barcelona)
🏢 Henkel
📍 Barcelona