This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Operations Lead based in Spain.
As an Incident Operations Lead, you will build and lead the function responsible for managing the most critical incidents across a complex, globally distributed technology environment. You will establish the operating model, severity framework, escalation paths, and 24x7 follow-the-sun coverage needed to respond effectively under pressure. The role sits at the intersection of engineering, SRE, Risk, communications, and reliability teams, ensuring every incident is managed with clarity and discipline. You will lead a distributed team of Incident Commanders while continuously improving response processes, metrics, and operational readiness. A major part of the role will be turning incident learnings into measurable reliability improvements and scalable operating practices. You will also shape the use of AI-powered automation to reduce operational toil and make incident management faster, safer, and more consistent.





Accountabilities
- Build and lead a dedicated Incident Operations function responsible for coordinating the organization’s most critical incidents.
- Recruit, develop, and certify Incident Commanders and establish a 24x7 follow-the-sun rotation across APAC, EMEA, and AMER.
- Maintain effective regional handoffs and participate in the incident command roster to remain closely connected to operational realities.
- Develop and run game days, tabletop exercises, simulations, and certification programs to keep responders prepared for high-severity events.
- Establish a blameless incident culture focused on identifying process and system improvements rather than individual fault.
- Own the incident severity model in partnership with Risk, ensuring severity levels appropriately reflect financial and regulatory materiality.
- Define and maintain escalation paths, response thresholds, leadership

📌 Incident Operations Lead (España)
🏢 Jobgether
📍 España