The Service Account Engineer and Field Operations Coordinator is responsible for achieving operational and maintenance expectations and KPIs related to projects in Spain.
The role requires a hands-on and proactive approach in a start-up environment involving a new project and a newly established team, leading activities from the front while coordinating and planning the work of employees and subcontractors.
The resource will work in close collaboration with the Italian Service Account Engineer for training and coordination activities.
Operational activities will require availability to work night shifts and weekends, as well as willingness to travel throughout the country.
The resource manages customers' technical and operational needs by establishing effective relationships, meeting their requirements, and agreeing on priorities and action plans.
Responsibilities
- Achieve targets and meet contract deadlines.
- Coordinate and schedule the team and on-site activities, including logistical aspects.
- Plan and monitor all activities required for contract execution.
- Interact with the Italian team during warranty and commissioning phases.
- Act as the on-site customer point of contact throughout the project duration.
- Provide technical advisory support to customers.
- Manage and control, through the coordinated team members, field spare parts and tools.
- Propose product and process improvements, where appropriate, with a 360-degree perspective.
- Support team training and professional development.
- Manage and monitor team performance.
Technical Skills, Qualifications and Professional Experience
- Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.
- At least 6 years of experience in similar roles within the electronics, automotive, railway, or oil & gas industries.
- Fluent written and spoken Spanish and English (mandatory requirement), with strong communication skills.
- Organized
📌 Service Account Engineer and Field Operations Coordinator (Madrid)
🏢 MERMEC
📍 Madrid
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