Gong is seeking an Escalation Manager to own high-stakes enterprise crises from detection through resolution. You will lead cross-functional teams across GTM, R&D;, Product, and Support to translate complex issues into actionable requirements and proactive improvements.
The role demands a deep technical literacy, exceptional stakeholder management, and the ability to build scalable escalation playbooks that reduce incident impact and strengthen customer relationships.
📌 Enterprise Escalation (Madrid)
🏢 Gong
📍 Madrid
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