POSITION TITLE:Guest Services Associate (SWING SHIFT)

Lea el resumen de esta ocasión para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
REPORTS TO:Program Coordinator

LOCATION:Arleta, CA

CLASSIFICATION:Non-Exempt, Full-Time

SALARY:$18.50 Hourly Rate

SCHEDULE:

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- Thursday - Monday (3:00PM - 11:30PM)
- All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Guest Services Associate

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Services Associate will:

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- Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
- Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines,



when applicable. Develop rapport with guests and garner guest feedback.
- Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
- Assist nursing, social services and external partners with guest appointments on-site or check ins.
- Assist management in accurately maintaining bed availability and documentation.
- Assist Lead staff or Program Management with supplies inventory check/ log.
- Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; B

📌 Guest Services Associate (Parque Natural Señorío de Bértiz)
🏢 National Health Foundation
📍 Parque Natural Señorío de Bértiz