Purpose of the job The Senior Account Manager will help support the growth and development of their client account by assisting the Account Director with special projects and the running of the account. Working directly with key client stakeholders you will manage and execute various activations and projects across the client’s many brands. You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans.

This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. The areas of spend under management with this FMCG client are 2D Print and Point of Sale Materials (POSM) solutions. This role operates on a blended basis between the local HH General office, client / vendor site(s) and home as necessary.

The client is based in Madrid, and you need to be able to readily access that location. Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.

Key responsibilities Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers

Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training Develop effective account growth strategies and manage opportunities for the client,



building yearly development plans and managing the overall financial performance and success of the account

Providing technical input and advice on projects as required to achieve high quality standards

Regular MI reporting, production of account relationship plans, risk identification and management Relationship Management with all key stakeholders

Contract review and renewal Knowledge, skills + experience Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors

Experience in 2D Print, POSM and digital solutions across the FMCG sector Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members

Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.

People Management experience including performance management and team leadership A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting

Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority

Fluent in English and Spanish

FMCG client experience is preferred Essential criteria Ability to travel to the client site in Madrid on a weekly basis

Fluent in English and Spanish

Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors

Experience in 2D Print and POSM categories across the FMCG sector

📌 Senior Account Manager (2D Print + POSM), Madrid
🏢 Hh Global
📍 Madrid