We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region
In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination
You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform
If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you
Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value
Proactively monitor account health to identify low-usage trends, friction points, and churn risks early
Identify expansion opportunities by helping customers scale usage across new workflows and internal teams
Partner with Sales / Account Management by providing regular updates on client health, risks, and growth signals




Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients
Ensure a smooth transition for customers moving from initial onboarding into long-term customer success
Support scalable education by contributing to user documentation, training guides, and self-service content
Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues
Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths
Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations
Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities
Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota or contract ownership
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📌 Customer Success Specialist (Madrid)
🏢 WebCargo
📍 Madrid