Are you a
French and English speaker
with a passion for technology and a
CCNA 1 certification
?
We are looking for a
French & English Technical Support Agent
to join our team in Barcelona and provide first-level support for an international client in the
Internet & Technology industry
.
This is a great opportunity for someone who combines
strong communication skills with a basic technical/networking background
and would like to develop their career in IT support.
Requirements
? Your main responsibilities
- Provide
first-level customer and technical support
to users.
- Assist customers with basic questions and issues related to internet services.
- Identify and troubleshoot basic connectivity and technical problems.
- Follow established troubleshooting procedures and technical guidelines.
- Collect the necessary information to understand and resolve incidents.
- Escalate more complex technical issues to the appropriate support teams.
- Keep customer information and incident records accurately updated.
- Provide a professional and customer-focused service in
French and English
.
- Ensure a positive customer experience throughout the support process.
? What are we looking for?
- Native or fluent French
– C1/C2 level.
- Fluent English
– minimum C1 level.
- CCNA 1 certification
or equivalent basic Cisco networking knowledge.
- Basic understanding of:
TCP/IP
LAN/WAN
Network connectivity
Routers and switches
Basic troubleshooting
- Good communication and problem-solving skills.
- Customer-oriented mindset.
- Ability to explain technical information clearly to non-technical users.
- Previous experience in customer service, technical support or a contact centre is a plus.
Benefits
⭐ What we o
📌 French & English Technical Support Agent (Barcelona)
🏢 ADM Value
📍 Barcelona
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