Join our team!Are you a French and English speaker with a passion for technology and a CCNA 1 certification?We are looking for a French & English Technical Support Agent to join our team in Barcelona and provide first-level support for an international client in the Internet & Technology industry.This is a great opportunity for someone who combines strong communication skills with a basic technical/networking background and would like to develop their career in IT support.TasksYour main responsibilities- Provide first-level customer and technical support to users.- Assist customers with basic questions and issues related to internet services.- Identify and troubleshoot basic connectivity and technical problems.- Follow established troubleshooting procedures and technical guidelines.- Collect the necessary information to understand and resolve incidents.- Escalate more complex technical issues to the appropriate support teams.- Keep customer information and incident records accurately updated.- Provide a professional and customer-focused service in French and English.- Ensure a positive customer experience throughout the support process.RequirementsWhat are we looking for?- Native or fluent French – C1/C2 level.- Fluent English – minimum C1 level.- CCNA 1 certification or equivalent basic Cisco networking knowledge.- Basic understanding of:TCP/IPLAN/WANNetwork connectivityRouters and switchesBasic troubleshooting- Good communication and problem-solving skills.- Customer-oriented mindset.- Ability to explain technical information clearly to non-technical users.- Previous experience in customer service, technical support or a contact centre is a plus.BenefitsWhat we offer- Permanent / Indefinite contract.- €22,000 – €25,000 gross annual salary, depending on experience and technical knowledge.- Monday to Friday schedule.- No weekend shifts.- International working environment.- Opportunity to develop your technical and customer service skills.- Professional growth within an international BPO and customer experience environment.- Training and onboarding provided.Interested?If you are a French & English speaker with CCNA 1 certification and you're looking for a stable Monday-to-Friday position where you can combine customer service and technology, we'd love to hear from you!#J-18808-Ljbffr

📌 French & English Technical Support Agent (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona