Overview In this role you will lead end-to-end PSS implementation projects for ADP Celergo, serving as the main client contact and coordinating with global partners. You'll configure the ADP Celergo portal, test and optimize the solution, and ensure invoicing and payment settings align with client needs and regulations. You will explain country-specific payment issues, train clients online, and support the implementation team to a successful go-live.

This role combines client-facing delivery with technical setup and cross-functional collaboration to scale payment services globally. You will contribute to a world-class service mindset by proactively addressing issues and maintaining strong stakeholder

Responsabilidades

Lead technical setup of PSS projects in the ADP Celergo portal

Configure regulatory settings in the CGC/general platform

Develop, test and optimize global payment solutions per customer specs

Attend client calls and resolve technical questions related to PSS

Train clients via online demonstrations of payroll and payments technology

Serve as point of contact for client inquiries,



invoicing and fulfilment during implementation

Relay payment information to global partners in a timely manner

Support Implementation Project Manager for PSS until project completion

Ensure implementation window adherence per contract

Assist with global implementation with partners

Analyze client organization and interface

Organize stakeholder meetings to review status and issues

Provide action plans and issue resolution

Maintain strong verbal/written communication and presentation skills

Travel to client locations when required

Requisitos principales Bachelors degree

Two to five years related experience

Service environment experience preferred

Excellent communication (verbal and written)

Strong interpersonal skills

Ability to work under pressure

Experience with ADP Celergo portal

Knowledge of regulatory settings/global platform (CGC)

Experience with multi-country payments implementations

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