Overview As Senior Product Designer, you'll map and simplify complex customer support ecosystems and automate processes to improve agent and customer experiences. You'll work within the Product Design Team in Barcelona, shaping end-to-end service design and conversational AI flows. Your work connects business goals with user-centred design, using research and data to inform decisions.

This role offers impact at scale in a leading travel subscription company with a strong AI-driven service platform. relocation support Coursera access and professional development versátil benefits and hybrid work model free fruit, coffee, and tea at offices Design for complexity and efficiency across end-to-end processes, reducing cognitive load for agents and users Lead research activities and usability studies to inform data-driven design decisions Translate business KPIs and metrics into design strategy and measurable outcomes Apply service blueprinting and systems thinking to interconnect service levels, processes,



and tools Lead the design of Conversational AI and VUI flows for phone and chat interactions Provide functional specs to Front-end engineers and contribute to the Design System for scalability Align with operations and product leads to connect design choices with SLAs and performance metrics Communicate design value and potential impact to stakeholders to influence decisions Requisitos principales 5+ years in Product Design with emphasis on B2B, SaaS, or complex enterprise tools Mastery of Service Design and mapping end-to-end journeys across digital and operational touchpoints Proficiency in flow visualization tools (FigJam, Miro, Lucidchart) and translating logic into UI Data-informed design approach using qualitative and quantitative data Experience with existing design systems and providing clear developer specs Excellent communication and advocacy for UX value Conversational UX and VUI design Flow visualization (FigJam, Miro, Lucidchart) Service Blueprinting

📌 Senior Product Designer - Conversational & Service Design (Hybrid) (Barcelona)
🏢 Edreams
📍 Barcelona