Overview

As Senior Product Designer, you'll map and simplify complex customer support ecosystems and automate processes to improve agent and customer experiences. You'll work within the Product Design Team in Barcelona, shaping end-to-end service design and conversational AI flows. Your work connects business goals with user-centred design, using research and data to inform decisions. This role offers impact at scale in a leading travel subscription company with a strong AI-driven service platform.

Compensaciones / Beneficios Prime Plus membership benefits relocation support

Coursera access and professional development adaptable benefits and hybrid work model birthday day off and wellness perks free fruit, coffee, and tea at offices

Responsabilidades

Design for complexity and efficiency across end-to-end processes, reducing cognitive load for agents and users

Improve internal agent tools and customer self-serve tools to empower users with insights

Lead research activities and usability studies to inform data-driven design decisions

Translate business KPIs and metrics into design strategy and measurable outcomes

Apply service blueprinting and systems thinking to interconnect service levels, processes, and tools

Lead the design of Conversational AI and VUI flows for phone and chat interactions





Visualize complex business rules and technical constraints with clear flows and diagrams

Provide functional specs to Front-end engineers and contribute to the Design System for scalability

Align with operations and product leads to connect design choices with SLAs and performance metrics

Communicate design value and potential impact to stakeholders to influence decisions

Requisitos principales 5+ years in Product Design with emphasis on B2B, SaaS, or complex enterprise tools

Mastery of Service Design and mapping end-to-end journeys across digital and operational touchpoints

Strong systems thinking and ability to scope impact across ecosystems

Experience in Conversational AI, VUI, and multimodal interaction patterns

Proficiency in flow visualization tools (FigJam, Miro, Lucidchart) and translating logic into UI

Familiarity with AI/Generative AI opportunities and AI model integration into UI

Data-informed design approach using qualitative and quantitative data

Experience with existing design systems and providing clear developer specs

Stakeholder management and collaboration

Strategic thinking aligned with business KPIs

Excellent communication and advocacy for UX value

Conversational UX and VUI design

Flow visualization (FigJam, Miro, Lucidchart)

Service Blueprinting

📌 Senior Product Designer - Conversational & Service Design (Hybrid) (Barcelona)
🏢 Edreams
📍 Barcelona