Functions
- Maintain and provide support for the systems and applications used for the company’s digitalization, including operating systems, application installation and configuration, and handling user incidents.
- Prepare and update user manuals for applications and tools, facilitating their proper use by employees.
- Manage and monitor system, application and digital document backups, ensuring their proper operation through the necessary follow-up.
- Manage the digital document management platform, including the creation and configuration of sites, access management and monitoring of its use.
- Maintain and manage the company’s hardware infrastructure, including servers, computer equipment, mobile devices, telephony and other infrastructure components.
- Manage the hardware infrastructure and associated cloud services, monitoring their operation and identifying needs.
- Analyze hardware requirements and support the evaluation of budgets and functionalities of proposed solutions.
- Keep the equipment and device inventory up to date,



ensuring proper control and monitoring of technological assets.
- Contribute to system security by maintaining the necessary hardware and software security tools, monitoring security incidents and raising user awareness of cybersecurity.
- Handle and resolve technical user incidents, providing support and follow-up until resolution or escalation when necessary.
- Advise users on matters related to the use and application of the btd external brand.
- Maintain ongoing communication and coordination with the Systems Administrator, reporting relevant incidents, needs and actions.

Requirements
- Higher Vocational Training (Advanced Vocational Training) in Computer Science, Systems, Telecommunications or related fields. Other technical qualifications related to the position will also be considered.
- At least 1 year of professional experience in systems, IT infrastructure, hardware or technical support.
- Knowledge of hardware and systems

📌 IT Systems and Infrastructure Technician (Madrid)
🏢 Btd Grupo
📍 Madrid