Foundever® is currently recruiting a Senior Team Manager to lead operations for a prestigious luxury automotive customer experience project based in Madrid.
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This opportunity is designed for experienced leaders who are passionate about operational excellence, premium customer engagement, and high-performance team management within international environments.
As part of this exclusive project, the selected professional will play a strategic role in delivering exceptional customer experiences aligned with the standards of a globally recognized luxury automotive brand.
Key responsibilities include
Leading and developing a customer experience team within a premium service environment
Driving operational performance through KPI management and continuous improvement initiatives
Delivering coaching, performance development, and engagement strategies
Managing escalations and ensuring service excellence across all customer interactions
Collaborating closely with stakeholders and client operations teams
Candidate profile
Advanced English level (C1 minimum)
Advanced Spanish level (C1 minimum)
Strong experience in team leadership, operations management, or customer experience environments
Proven background in KPI management, coaching, and performance optimization
Excellent communication, leadership, and decision-making capabilities
Experience within luxury, automotive, hospitality, or premium customer environments is highly valued
What Foundever® offers
Hybrid working model in Madrid
Competitive salary package up to €29,500 gross/year
Full-time position (39 hours/week)
Paid training program
International and professional environment
Career growth opportunities within a general leader in customer experience solutions
At Foundever®, we partner with some of the world's most recognized brands to deliver customer experiences defined by excellence, innovation, and human connection. xsgfvud
If you are interested in joining a premium international project where leadership and service quality are key drivers of success, we encourage you to apply.