About the job

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

Seeking a Hebrew-speaking Service Desk Analyst (L2) to provide technical support, troubleshoot IT issues, and resolve user incidents while ensuring SLA adherence and excellent customer experience.

- Provide L2 support via phone, email, and chat in Hebrew and English.
- Troubleshoot hardware, software, application, and network-related issues.
- Manage incidents, service requests, and escalations from L1 teams.
- Support Windows, Office 365, Outlook, Active Directory, VPN, and collaboration tools.
- Perform user account administration and access management.
- Document resolutions and maintain knowledge base articles.




- Coordinate with internal teams for issue resolution.

Qualifications & Experience

Minimum Requirements

Graduate in any stream

Required Work Experience

- 2-5 years of Service Desk / IT Support experience.
- Strong knowledge of Windows OS, Office 365, Active Directory, and ITSM tools (ServiceNow/Remedy).
- Excellent troubleshooting and customer service skills.
- Fluent Hebrew and English communication skills (mandatory).
- L2 Service Desk Experience. (mandatory)

Preferred

- ITIL certification.
- Experience supporting integral clients.

Why Us

- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Remote Work Model

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice

📌 Service Desk Analyst Hebrew Speaker (Remote) (España)
🏢 HCLTech
📍 España