Overview

As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You'll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You'll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function.

This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale.

Responsabilidades

Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities

Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline

Own scheduling, workload balancing, and coverage to meet SLA commitments

Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation

Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing

Maintain accountability and a culture of continuous improvement and commercial curiosity

Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs

Conduct structured discovery, qualify leads, create Opportunities with proper ownership

Provide budget quotes within templates and guardrails





Escalate complex qualification scenarios and route appropriately

Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions

Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment

Collaborate with Marketing on lead quality, campaign alignment, and customer trends

Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership

Escalate complex product or pricing questions and ensure timely resolution

Partner with Sales Enablement on talking points and competitive intelligence

Document and maintain standard operating procedures for Lead Management

Requisitos principales Bachelor's degree preferred (Business, Sales, Marketing, Engineering, or related)

3–5 years in lead management or related commercial roles

At least 1 year in a team lead or senior IC role

Experience coaching peers in a sales/commercial environment

Track record of meeting or exceeding targets

Fluent in English; Fluent in Spanish and Italian

Strong written and verbal communication

High attention to detail and CRM discipline

Ability to manage competing priorities

Salesforce CRM experience including reporting and dashboards

CRM data quality management

Qualification frameworks and intake processes

📌 Team Leader - Lead Management (Madrid)
🏢 Ingersoll Rand
📍 Madrid