Overview

In this role you help scale Factorial's Customer Experience by turning numbers into actionable plans. You own revenue movement analysis, forecasting, and target setting for the CX organization, collaborating with cross-functional teams. You will uncover patterns in historical data, translate insights into growth ideas, and present data-driven narratives to leadership. This is an opportunity to shape planning processes and contribute to a fast-growing, data-driven SaaS culture.

Compensaciones / Ventajas

- Wellhub for wellbeing
- Cobee expense management
- Language classes
- Breakfast in the office and organic fruit
- Food discounts with Nora
- Pet-friendly office

Responsabilidades

- MRR and revenue movements tracking and analysis across the CX portfolio with clear explanations of drivers
- Planning and target setting by building models that translate company goals into team- and individual-level targets




- Trend analysis to identify patterns in historical data and surface insights
- Executive storytelling through data-rich, executive-ready slide decks for All Hands and management reviews

Requisitos principales

- Advanced Excel / Google Sheets
- Numerical reasoning and data interpretation
- Logical, structured thinking with problem decomposition
- Clear English communication (written and spoken)
- 1+ year in a role where numbers were core (FP&A;, financial analysis, business analytics, RevOps, consulting, audit, banking, pricing)
- SQL basic (benefits if present)
- Strong slide-building skills for executive-ready presentations
- Familiarity with AI tools (Claude, Gemini) and willingness to learn

- clear communication
- structured thinking
- problem-solving
- Advanced Excel / Google Sheets
- SQL (basic)
- Data visualization and slide-building

📌 CX Business Planning & Analytics Associate - barcelona
🏢 Factorial Hr
📍 Barcelona