- Ensure smooth, high-quality communication with French-speaking customers- Resolve product- and service-related issues and follow up on those escalated to technical teams- Maximize customer satisfaction with every interaction- Independently and thoughtfully answer questions about the product and service- Support French customers and real-estate agencies in resolving their issues from start to finishRequirements- Native-level French or equivalent proficiency (essential)- At least 2 years of experience in customer service teams- Proficiency with CRM tools (Salesforce) and incident management tools (Jira)- Knowledge of the real-estate sector is a plus- Proactive, solution-oriented mindset, with strong conflict-management skills and a strong team spirit- Immediate availabilityCore CompetenciesDemonstrates native-level French proficiency and at least 2 years of experience in customer service,



effectively resolving issues for French-speaking customers in the real-estate sector. Proficient in CRM tools like Salesforce and incident management tools such as Jira, with a proactive and solution-oriented approach.Highest-signal resume keywords- Native-Level French Proficiency- Customer Service Experience- Proficiency With Salesforce- Proficiency With Jira- Knowledge Of Real-Estate SectorHard Skills- Customer Service- Issue Resolution- CRM Tools- Incident Management- Real-Estate KnowledgeSoft Skills- Proactive Mindset- Solution-Oriented- Conflict Management- Team SpiritIndustry Keywords- Real-Estate SectorTools & Technologies- Salesforce- Jira#J-18808-Ljbffr

📌 Customer Care Specialist – Native/Bilingual French (Madrid)
🏢 Jobtailor
📍 Madrid